Sailner

Product Guarantee & Warranty

All SAILNER printer consumables are developed by professionals in an ISO 9001 certified facility and undergo rigorous testing to ensure full printer compatibility and reliable performance. We back our quality with a comprehensive 2-year warranty covering any manufacturing defects.

Your Feedback Matters

We are committed to a customer-centric approach and highly value your feedback and suggestions for improvement. Your insights are invaluable in helping us continuously enhance our product design and service quality.

Return & Replacement Policy

✨️Coverage:

A full refund or replacement is provided for any product defect within2 years of the original purchase date.

✨️Return Requirement:

Depending on the nature of the issue, we may require you to return the item for inspection.

✨️Replacement Rules:

Replacements are exclusively provided for products confirmed to be defective. We cannot exchange a defective product for a different item or model.

✨️Refund/Replacement Processing:

If a return is required, your refund or replacement will be processed within 2–4 business days of us receiving and verifying the returned item.

If a return is not required, we will process your request within 1 business day.

 Frequently Asked Questions